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Privacy Policy

Effective date: October 1, 2026

Last updated: October 1, 2026

MBN Industries Inc. (\"MBN Industries,\" \"we,\" \"us\") respects your privacy. This policy explains what personal information we collect, how we use and protect it, and the choices you have, including when you communicate with us by text message.

1. Who We Are

MBN Industries Inc.

30 Charles St, Kitimat, British Columbia, V8C 2J3, Canada

Phone: (250) 640-4473

Email: admin@mbnindustries.ca

We are a contracting and property-services company. This policy applies to our website, online forms, text messaging, and the services we provide to customers.

2. Information We Collect

We may collect:

Contact details, such as your name, mobile and other phone numbers, email address, and mailing address
Property and job-site information, such as service addresses, site photos, and access details
Service history, including inquiries, quotes, estimates, appointments, work orders, and invoices
Payment and billing information, such as invoice amounts and payment status. Card details are handled by our payment processors and are not stored by us.
Text-message records, including your consent, opt-in and opt-out history, and the content of messages you send to us or we send to you
Basic website information, such as the details you enter in forms and technical data like your browser type and IP address

3. How We Use Your Information

We use your information to:

Respond to inquiries and provide quotes and estimates
Schedule, perform, and follow up on work
Send appointment reminders, arrival notices, and project or service updates
Send invoices and payment reminders and process payments
Provide customer support
Maintain our business records and meet legal, tax, and insurance obligations
Protect our website and business from fraud and misuse

4. Text Messaging

If you give us your mobile number and agree to receive texts, you will receive messages from MBN Industries Client Messaging, operated by MBN Industries Inc.

\nWhat we send: responses to inquiries, quote and estimate follow-ups, appointment and assessment confirmations, scheduling and arrival notifications, project and service updates, weather and snow-removal updates, invoice and payment reminders, customer support, and follow-ups on completed work.
\nHow often: message frequency varies. During an active quote, project, or recurring service, you can expect up to 5 messages per week, and fewer at other times.
\nCost: message and data rates may apply.
\nOpting out: reply STOP at any time to stop receiving text messages. You may receive one final message confirming your removal.
\nGetting help: reply HELP to any message, or email admin@mbnindustries.ca.

Consent to receive text messages is not a condition of purchasing our services. See our Terms of Service for the full text-messaging terms.

Mobile information, SMS consent records, and opt-in information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

5. How We Share Information

We do not sell your personal information. We share it only when reasonably necessary, and only with:

Service providers that help us run our business, including Jobber (our job-management and messaging platform), telecommunications providers that deliver text messages, payment processors, and email, hosting, and accounting providers
Subcontractors or suppliers involved in your project, limited to the details they need to do the work
Professional advisers, insurers, and government or legal authorities where required by law or to protect our legal rights
A purchaser or successor, if our business is sold or reorganized

Some of these providers may store or process information outside Canada, including in the United States, where it may be subject to the laws of that country.

6. How We Store and Protect Your Information

We use secure, password-protected systems, limit access to staff who need it, and rely on reputable service providers that use industry-standard safeguards. No method of storage or transmission is completely secure, but we take reasonable steps to protect your information.

We keep personal information only as long as needed for the purposes described above or as required by law, then securely delete or anonymize it.

7. Your Rights and Choices

You may ask us to:

Tell you what personal information we hold about you
Correct information that is inaccurate or out of date
Delete your information, subject to records we must keep by law
Withdraw your consent to text messages or other communications

To make a request, email admin@mbnindustries.ca. We may need to verify your identity first and will respond within a reasonable time. You may also contact the Office of the Information and Privacy Commissioner for British Columbia or the Office of the Privacy Commissioner of Canada if you have a concern about how we handle your information.

8. Opting Out and Getting Help

To stop text messages, reply STOP. To get help, reply HELP or contact us at admin@mbnindustries.ca. Opting out of texts does not cancel scheduled work or outstanding invoices, and we may still contact you by phone or email where permitted.

9. Cookies and Third-Party Links

Our website may use cookies or similar tools for basic functionality and analytics. You can control cookies in your browser settings. Our website may link to third-party sites, which have their own privacy practices that we do not control.

10. Children

Our website and services are not directed to children, and we do not knowingly collect personal information from them.

11. Changes to This Policy

We may update this policy from time to time. The revised version will be posted on this page with a new effective date.

12. Contact Us

MBN Industries Inc.

30 Charles St, Kitimat, British Columbia, V8C 2J3, Canada

Phone: (250) 640-4473

Email: admin@mbnindustries.ca

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Privacy policy

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